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Plant Locations/Customer Pickup ➤

Frequently Asked Questions

What types of payment do you accept?

Unipaq accepts the following types of payment:
American Express, Mastercard, Visa
Unipaq Account (net 30) subject to credit approval
Please contact sales@unipaq.com for more information.

Do you allow for net 30 payment for online orders?

First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout.

How do I set up my Unipaq Account?

Simply select Credit as your payment method and you will be guided through the automated credit card signup process.

Where is Unipaq corporate headquarters?

  • 3905 W Albany
  • McHenry, IL 60050
  • Phone: 773.252.3000

How do I contact Unipaq ?

  • Unipaq 2426 West Lyndale
  • Chicago, IL 60647
  • Phone: 773.252.3000
  • F: 773-252-3001
  • E: dan@unipaq.com

Online Account Management

All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).

Account Login ID

In order to place an order through Unipaq, you must create an account. Click here to create a new Unipaq shopping account now.

Lost Password

To recover a lost password or Login ID, click here to have them emailed to you.

Telephone Orders

Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at 773-252-3000.

Can I include a purchase order number on my order?

Proceed to checkout once you have finished shopping. At the top of the Shipping portion of the checkout process, insert your PO number in the PO number field.

Can I get an invoice when I order online?

There is a menu option for invoices in your Profile section called 'Orders'.

How do I get a Tax Exempt Form?

You may request a tax exempt form by calling . Unipaq must have this form on-file for your company in order to accept tax-exempt purchases.

What is the Unipaq privacy policy?

Click here to view the Unipaq Privacy Policy

Is ordering from Unipaq online secure?

Unipaq protects you while you shop at Unipaq , so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How do I find product specific information?

Product specific information is listed when viewing a single product.
The following information is available for most of our items:

  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure

Are the photos exactly the same as the product listed?

The photos shown are representative of the product listed, sizes and colors may vary slightly.

How do I obtain a quote?

Unipaq offers special quotes for large orders and special items.

Please call for a quote or to set up an appointment.

  • Unipaq 2426 West Lyndale
  • Chicago, IL 60647
  • Phone: 773.252.3000
  • F: 773-252-3001
  • E: dan@unipaq.com

How do I return merchandise?

Call Unipaq to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Unipaq cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.

What if I can not find a particular product?

Please contact us at Unipaq 2426 West Lyndale Chicago, IL 60647 P:773-252-3000 F: 773-252-3001 E: dan@unipaq.com. Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.

How do I find a product?

You can find products by:

  • Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
  • Search: Type in a product name, model number or other description

How do I order from my search results?

Simply choose the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.

Nationwide Shipping

Unipaq ships nationwide from three fulfillment centers located in Elgin, Illinois; Dallas, Texas; and Hazleton, Pennsylvania. If you have any questions regarding shipping and delivery methods, please call 773-252-3000.

How do I track my order?

To track your recent orders, simply click on the Orders section in your Account/Profile.

Rush Shipments/Special Instructions

Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service.

Inside Delivery

Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway. Fees apply and can vary by carrier.

Military Bases

Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Colleges and Universities

Colleges are considered residential for carriers and residential rates apply.

Straight Truck

Locations with limited access will require a straight truck delivery from carriers. Fees apply and vary by carrier.

Lift Gate

LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate. Fees apply and vary by carrier.

Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed. Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.